DE
Case study | RK DOOR Systems LTD
Optimizing Distribution:
A Case Study with RK DOOR Systems LTD
- Client type:
- Dealer
- Country:
- United Kingdom
RK Door Systems Ltd specializes in providing high-security aluminium front doors that combine style, warmth, and advanced performance. With over 25 years of experience, they offer a range of contemporary and traditional door designs, including pivot doors.
01 Problem
The distribution partner was facing the following challenges:
- Complex ordering procedures and poor accessibility of product information.
- Limited customization options for products according to the needs of the end customers.
- High operational costs due to outdated sales tools.
02 Objective
The main goal of the partnership was to optimize and digitalize the processes between the manufacturer, partner, and end customer with the aim of:
- Simplifying ordering procedures and improving informational support.
- Enabling product customization in accordance with market needs.
- Reducing operational costs by introducing modern sales tools.
03 Solution
The establishment of a configurator for partners, which includes:
- A product configurator with detailed specifications and customization options.
- An online portal for easy ordering and order management.
- Automated systems for tracking statuses from quote to order.
04 Results
The introduction of the platform has brought the following results:
- 30% faster order processing and handling.
- 50% reduction in operational costs at partner sites.
- Increased customer satisfaction due to improved service quality and product flexibility.
”As a producer of high-specification entrance doors, the Vizualis online door designer is an essential part of our daily business. It plays a significant role in allowing potential clients to create individual entrance doors and screens at any time. With ease of use, high resolution, and flexibility, the online configurator enables us to continually innovate with both new door designs and finishes and allows our customers to experiment and express their personal requirements. Through the design tool, designs are presented in great detail and with high-resolution imagery, the program continues to assist in converting enquires into sales. The service from the Vizualis team is always prompt and professional and has resulted in a long-standing working partnership, now approaching its 10th year. Highly recommended!”
Ian Woodman, Managing Director
